Contact Us

Our goal is to provide you the best possible service. We have representatives ready to answer your questions, help with loan applications and more. Email, chat or schedule an appointment today — we’ll be happy to address your concerns and assist with your financial needs.


How can we help you?

To find digital solutions to some of the top banking needs, choose a category below:


Have questions?

Our Member Service Center representatives are available from 8 a.m. to 6 p.m. Monday through Friday and 8:30 a.m. to 4 p.m. Saturday to answer your questions, help with loan applications and more.

Contact us or schedule an appointment today — we'll be happy to address your concerns and assist with your financial needs.

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account to chat with a Member Service Representative.


Have a specific question or concern?

For the best way to contact us about a specific issue, choose from the categories below:

  • Debit Card Issues
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    To freeze your debit card and/or report it lost or stolen, visit “Manage Cards” in your Online Banking account. Select the card you need to update, and follow the prompts. You can also complete this on the RBFCU Mobile app by tapping “Manage Cards” in the bottom menu.

    To report a lost or stolen card over the phone, call

    To report card fraud, call

    Representatives are available 24 hours a day, seven days a week.

  • Credit Card Issues
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    To freeze your credit card and/or report it lost or stolen, visit “Manage Cards” in your Online Banking account. Select the card you need to update, and follow the prompts. You can also complete this on the RBFCU Mobile app by tapping “Manage Cards” in the bottom menu.

    To report a lost or stolen credit card over the phone, call our card servicing partner 24 hours a day, seven days a week.

    For all other card issues and concerns, call

  • Consumer Loans
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    For loan services including payoffs, contact a Consumer Lending Representative by calling

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 3 again
    • Austin: 512-833-3300, option 3, then option 3 again

    Representatives are available from 8 a.m. to 6 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

  • Mortgage and Home Equity Loans
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    To speak to a Mortgage Lending Representative, call

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 2
    • Austin: 512-833-3300, option 3, then option 2

    Representatives are available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday.

    To speak to a Domain Mortgage representative, call 1-833-552-7759.

    To speak to a Preserve Title Company representative, call 210-945-3370.

    Representatives are available from 9 a.m. to 5 p.m. Monday through Friday.

    Notices of error and requests for information regarding the servicing of your mortgage loan must be sent to

    RBFCU
    Attn: Mortgage Servicing
    P.O. Box 2247
    Universal City, Texas 78148-2247

  • Collections
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    To speak to a Collections Representative , call

    Representatives are available from 8:15 a.m. to 5 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

  • Insurance
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    RBFCU Insurance Agency licensed insurance agents can be reached at

    You can also reach us by email at insurance@rbfcu.org.

    Licensed insurance agents are available from 8:30 a.m. to 5 p.m. Monday through Friday.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email.

  • Investments and Wealth Management
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    RBFCU Investments Group and Wealth Management professionals can be reached by phone at

    Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

     

    Investment products are not federally or NCUA-insured, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.

    RBFCU Investments Group is a financial advisory practice of Ameriprise Financial Services, LLC.

    Ameriprise Financial and the financial institution are not affiliated.

    Securities offered by Ameriprise Financial Services, LLC. Member FINRA and SIPC.

  • Trust Services
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    RBFCU Trust Services professionals can be reached by phone at 210-637-4117.

    Representatives are available from 9 a.m. to 5 p.m. Monday through Friday.

  • Real Estate
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    To contact an RBFCU preferred real estate agent, email us at realty@rbfcu.org.

    You can also submit a form requesting a preferred real estate agent to contact you directly.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email.

  • Business Solutions
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    To open a business checking or savings account, contact Remote Member Assistance at

    For business loans and account services, contact our Business Solutions Team:

    You can also email us at BusinessSolutions@rbfcu.org.

    Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account to chat with a Member Service Representative.

  • Retirement Plans for School Employees
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    To learn more about the RBFCU Retirement Program and benefits of enrolling, contact us at 1-833-291-1310.

    Representatives are available from 9 a.m. to 5 p.m. Monday through Friday.

     

    Investment products are not federally or NCUA-insured, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.

    RBFCU Retirement Program, a financial advisory practice of Ameriprise Financial Services, LLC, is a division of RBFCU Investments Group LLC.

    Ameriprise Financial and the financial institution are not affiliated.

    Securities offered by Ameriprise Financial Services, LLC. Member FINRA and SIPC.

  • Medicare Supplement Insurance Plans
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    To speak to one of our licensed insurance agents to explore your choices and make the best decision to meet your needs, call us at 1-833-291-1309.

    Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

  • HAL - Automated Account Information
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    HAL, our automated account access system, gives you access to your account information 24/7. To access HAL, call

    You can get current information including:

    • Balances
    • Deposits
    • Dividends paid
    • Specific checks cleared
    • Withdrawals
    • Loan balances
    • Payment due dates

    HAL also allows you to:

    • Transfer funds within your account
    • Transfer funds between accounts
    • Make loan and Mastercard® payments
    • Report a lost or stolen card

    You will be requested to input your HAL passcode to access your account information. To learn your passcode, call our Member Service Center at

  • Technical Support
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    If you experience technical issues while using RBFCU’s website, Online Banking or RBFCU Mobile app platforms, visit rbfcu.org/chat and select the chat icon in the bottom right corner to chat with a Member Service Representative.

    Chat representatives are available 7 a.m. to 7 p.m. Monday through Friday, and 9 a.m. to 4 p.m. on Saturday.

    You can also call to speak with a representative:

    Representatives are available by phone from 8 a.m. to 6 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

2024 holiday closures schedule

All RBFCU facilities will be closed in observance of the following holidays. You can access your accounts through Online Banking and the RBFCU Mobile® app and make banking transactions at RBFCU ATMs.

New Year’s Day — Monday, Jan. 1

Martin Luther King Jr. Day — Monday, Jan. 15

Presidents Day — Monday, Feb. 19

Memorial Day — Monday, May 27

Operational Closure — Saturday, June 15 (Dallas-Fort Worth-area locations only closing at 2 p.m.)

Juneteenth — Wednesday, June 19

Operational Closure — Saturday, June 22 (Closing at noon)

Independence Day — Thursday, July 4

Operational Closure — Saturday, Aug. 3 (Corpus Christi-area locations only closing at 2 p.m.)

Labor Day — Monday, Sept. 2

Columbus Day — Monday, Oct. 14

Veterans Day — Monday, Nov. 11

Operational Closure — Saturday, Nov. 16 (Austin-area locations only closing at 2 p.m.)

Thanksgiving — Thursday, Nov. 28

Christmas Eve — Tuesday, Dec. 24 (All locations closing at noon)

Christmas — Wednesday, Dec. 25

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account to chat with a Member Service Representative.

With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for more than 1 million members in Texas and around the world. RBFCU offers all the banking services you expect from a leading credit union, and we've made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

Any alternate website that you visit by a link from RBFCU's website is solely the responsibility of that entity. Third-party links accessed from this site are provided for the convenience of RBFCU members. RBFCU is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies on the third-party site may differ from those practiced by RBFCU.

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For your protection, please do not provide any personal information via email. If you are a member, please sign in to your Online Banking account to chat with a Member Service Representative.

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Contact us today or stop by a local branch to find out how you can become a member.

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