Frequently Asked Questions
Your questions, answered
We’ve collected some of the most frequently asked questions about our products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.
Banking
- Really Free Checking
- Freedom Debit Card
- Lost Debit Card
- Overdraft Protection & Courtesy Pay
- Round Up Program
- Savings
- Certificates
- RBFCU Choice Money Market
- RBFCU Classic Money Market
- MemberSafe®
- Individual Retirement Accounts (IRAs)
- Online Banking & Mobile Banking
- Sign-In, Email & Text Alerts
- RBFCU Bill Pay®
- Online Deposit & RBFCU Mobile Deposit®
- Move Money
- Plaid
- Multifactor Authentication (MFA)
- STAR Program Help for Parents
- STAR Program Help for Children
- Paperless Preference (Electronic Statements & Documents)
- RBFCU Mobile App
- Apple Pay
- Samsung Pay
- ATMs
- Safe Deposit Boxes
- ID Requirement Policy
- See all Banking FAQs »
Loans
- Auto Loans
- Other Vehicle Options
- Vehicle Refinance
- Repossessed Vehicles
- Find Your Next Car
- Preferred Dealers
- Credit Cards
- Credit Card Authorized Users
- Credit Card Rewards Program
- Lost Credit Card
- Chip, Contactless & Tokenization
- Personal Loans
- Line of Credit
- Credit Builder Loans
- See all Loans FAQs »