Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

REALLY FREE CHECKING

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

FREEDOM DEBIT CARD

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

LOST DEBIT CARD

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

OVERDRAFT PROTECTION & COURTESY PAY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

ROUND UP PROGRAM

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

DIRECT DEPOSIT & CLICKSWITCH

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

SAVINGS

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

CERTIFICATES

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

RBFCU CHOICE MONEY MARKET

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

RBFCU CLASSIC MONEY MARKET

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

MEMBERSAFE

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

ONLINE BANKING & MOBILE BANKING

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

SIGN-IN, EMAIL & TEXT ALERTS

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

RBFCU BILL PAY^®

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT^®

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

MOVE MONEY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

PLAID

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

MULTIFACTOR AUTHENTICATION (MFA)

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

STAR PROGRAM HELP FOR PARENTS

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

STAR PROGRAM HELP FOR CHILDREN

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

RBFCU MOBILE APP

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

APPLE PAY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

SAMSUNG PAY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

ATMS

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

SAFE DEPOSIT BOXES

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

ID REQUIREMENT POLICY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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Go to your phone settings > Privacy > Contacts and turn off the contacts for the RBFCU Mobile app.

With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for more than 1 million members in Texas and around the world. RBFCU offers all the banking services you expect from a leading credit union, and we've made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

Any alternate website that you visit by a link from RBFCU's website is solely the responsibility of that entity. Third-party links accessed from this site are provided for the convenience of RBFCU members. RBFCU is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies on the third-party site may differ from those practiced by RBFCU.

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