Business Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our business products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Business Loans | SBA Loans | Business Credit Cards | Lost My Card | Business Checking & Savings | Mastercard® Easy Savings | Online & Mobile Banking | Mobile Payment Services | Select Group (SG) Membership | Business Services | Payroll Processing | Merchant Services | Back to all FAQs

 

BUSINESS LOANS

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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SBA LOANS

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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BUSINESS CREDIT CARDS

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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LOST MY CARD

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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BUSINESS CHECKING & SAVINGS

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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MASTERCARD EASY SAVINGS

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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ONLINE & MOBILE BANKING

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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MOBILE PAYMENT SERVICES

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

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SELECT GROUP (SG) MEMBERSHIP

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

Back to top | Back to all FAQs

 

BUSINESS SERVICES

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

Back to top | Back to all FAQs

 

PAYROLL PROCESSING

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

Back to top | Back to all FAQs

 

MERCHANT SERVICES

  • How do I download the RBFCU Mobile app?
    + -

    To download the RBFCU Mobile® app:

    For full app functionality, please ensure your device is running the latest software. The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:

    • iPhone® iOS 13 or later
    • iPadOS® 13 or later
    • Apple Watch®2 watchOS® 10 or later
    • Android™ OS 5.1 or later

    1Some devices may not be supported due to hardware limitations.

    2Currently Apple Watch can be used to check available account balances only.

Back to top | Back to all FAQs

With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for more than 1 million members in Texas and around the world. RBFCU offers all the banking services you expect from a leading credit union, and we've made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

Any alternate website that you visit by a link from RBFCU's website is solely the responsibility of that entity. Third-party links accessed from this site are provided for the convenience of RBFCU members. RBFCU is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies on the third-party site may differ from those practiced by RBFCU.

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