RBFCU Advising Community on Suspicious Texts, Phone Calls

Credit union says do not respond in any way to suspicious messages

LIVE OAK, Texas (July 22, 2022) — Randolph-Brooks Federal Credit Union (RBFCU) is working with its members and the community to halt fraud by impersonators of RBFCU or other financial institutions who may try to gain access to account information through text messages, emails or phone calls.

RBFCU is advising anyone who receives a text message including “Randolph Brooks Federal Credit Union Alert” with instructions to “Reply Y or N” or “Reply STOP” to not to respond in any way.

Anyone, not just RBFCU members, can be the target of this fraudulent activity. Fraudsters posing as financial institutions use these tactics to compel account holders to provide information they can use to gain access to funds from those accounts. Anyone receiving communications like these should immediately contact their credit union or bank.

Remember: RBFCU will never initiate a phone call, email or text message to anyone — members or non-members — asking for your sign-in information, including usernames, passwords, security questions and one-time passcodes, or other personal information, like account or Social Security numbers.

If anyone receives an unsolicited text message that appears to be from RBFCU, do not respond or click any links. Send a screenshot of the text message to abuse@rbfcu.org, then delete it.

Anyone that has already responded to an unsolicited text should not answer phone calls that appear to be from RBFCU, and should never provide personal information to anyone who calls and asks for it. Additionally, members should monitor their accounts regularly and report any suspicious transactions.

It’s typical that these texts and phone calls will ask for Online Banking credentials. If successful, fraudsters can use the member’s username and password to trigger a legitimate text message from RBFCU to the member with a one-time passcode (OTP) in order to access their account.

These OTP messages also warn members: “DO NOT SHARE THIS CODE. RBFCU will never text/call/email you asking for this code.”

If you receive an RBFCU OTP message, but are not currently trying to sign in to or perform an action in your Online Banking account, you should immediately contact RBFCU at 210-945-3300 for assistance.